• Goods may be paid for using MasterCard, Visa card and American Express or by using a Pay Pal account.
• Transaction currency is in Australian Dollars. You may be required to pay additional fees by your credit card company for currency exchange.
• Unfortunately, we can not accept cheques or money orders etc. as they incur high bank fees.
• Pay Pal is free to use and by using Pay Pal we can accept all major credit cards including Discover cards, debit cards, bank transfers, and Pay Pal payments hassle-free.
• Orders are sent via Australia Post by Airmail once payment has been completed. Orders usually take 5-10 working days to arrive overseas. Insurance is Free on all international orders over $500.00 AUD, but optional on Australian orders.

If your order fails to arrive or is damaged, the following conditions apply

• Orders which fail to arrive within a reasonable period will be replaced.
• Should this happen, we ask that you notify us immediately when either or both shipments arrive.
• Orders rejected by customs and returned to us will be credited to your credit card.
• If for some reason the order has been damaged in transit, the damaged items will be replaced.
• If goods are not received within a reasonable period, please contact us. Aussie Petland will make every effort to track the goods. The customer is also responsible for making every effort to recover the goods.

In the event that an item ordered cannot be supplied

We shall send you an e-mail notifying you that the product is out of stock and provide an ETA for delivery. A suitable alternative of the same value may be offered or we will credit your account using the same method by which payment was made.

If your order is found to be defective

• Please contact us by email or telephone and arrange to return the goods to Aussie Petland for exchange.
• Any such claims must be made within 7 working days of receipt of products.
• Refunds will not be given unless we are unable to supply the same goods in exchange.
• Any freight costs incurred are not refundable and are the responsibility of the customer.

General Disclaimer

Aussie Petland is a registered Australian business. Pet Products supplied by Aussie Petland are registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA) and are available for purchase in Australia without prescription, unless clearly noted For Export Only.

Regulatory requirements differ between countries. The products supplied by Aussie Petland may not be approved for sale in your country by the relevant regulatory authorities or may not be approved for sale in their Australian packaging. While the products supplied by Aussie Petland may be supplied in Australia without prescription, a prescription may be required in your country. Aussie Petland recommends that you check with the regulatory authorities in your country and/or your vet if you have any queries and to ensure that it is legal for you to purchase our products.