Security

At Aussie Petland we consider the security of your information to be if paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet.  When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information send from your PC.  The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

1. the "https" in place of the usual "http" in your browser address box
2. the small padlock at the foot of your browser:

About SSL Certificates

An SSL certificate contains the following information:

• The domain name for which the certificate was issued.
• The owner of the certificate and the domain name.
• The physical location of the owner.
• The validity dates of the certificate.

When you connect to a secure web server such as https://www.aussiepetland.com.au, the server authenticates itself to the web browser by presenting a digital certificate. The certificate is proof that an independent trusted third party has verified that the website belongs to the company it claims to belong to.  A valid certificate gives you confidence that they are sending personal information securely, and to the right place.

SSL certificates can provide you with non-forgeable proof of your website's identity, and customer confidence in the integrity and security of your online business.  Customers are becoming increasingly aware of the advantages of SSL security and will often not purchase online from non-secure stores.  All major web merchants use SSL security to encourage customers to buy online.

From our website we use a payment gateway called 'EWAY', which uses 128 bit DES encryption right through to the banks' EFTPOS networks where credit card transactions are automatically processed.  You can obtain further technical information about our payment gateway by visiting our supplier's site: www.eway.com.au

We automatically delete credit card details upon the completion of an order, and therefore retain credit card details for the shortest possible time.

Please note that while Aussie Petland uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information.

Privacy

Aussie Petland respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.

The information we collect

On our website, you can order products and subscribe to our online newsletter.  The sort of personal information we collect from these pages includes your name, address, email address, telephone number, fax number, credit card information and information about your areas of interest.

How you can access or correct personal information

Anyone who purchases and creates an account can access the personal information we store by logging into the accounts section.

Use of Cookies

Our website does not use cookies to collect your personal information.  Cookies are only used to complete orders on our site.  A 'cookie' is a small file which contains a piece of text identifying your browser to our site.  It is quite common for online shopping sites to send such a 'cookie', and its purpose is to tell us that a previous visitor to www.aussiepetland.com.au has returned.

How we use the information

We may use your information to enable us to fulfil any online orders you may place, to send you our newsletter by mail or to keep you up to date with new titles and special offers and events by email.  Please note that Aussie Petland members can remove themselves from the distribution list by simply typing "remove me" in the subject line of a reply email.

We will not without your prior consent disclose personal information collected about you on this website to any other part except in the case of our carriers to whom we supply your name and address details, as well as any particular delivery instructions you have given us.

We do not sell or rent any customer lists.